1. These Terms and Conditions govern contracts for the rental use of hotel
    rooms for lodging purposes, as well as all other goods and services rendered
    by the hotel for the customer in this connection (Hotel Accommodation Contract).
    The term “Hotel Accommodation Contract” comprises and replaces the
    following terms: accommodation, lodging, hotel, hotel room contract.
  2. The prior consent in text form of the hotel is required if rooms provided are to
    be sublet or rented to other parties or used other than for lodging purposes,
    whereby section 540, para. 1, sentence 2 German Civil Code is waived insofar
    as the customer is not a consumer.
  3. The customer’s general terms and conditions shall apply only if these are
    previously expressly agreed in text form.



  1. The contract shall come into force upon the hotel’s acceptance of the customer’s
    application. At its discretion, the hotel may confirm the room reservation
    in text form.
  2. The parties to the contract are the hotel and the customer. If a third party
    placed the order on behalf of the customer, then that party shall be liable visà-
    vis the hotel for all obligations arising from the hotel accommodation contract
    as joint and several debtor together with the customer, insofar as the hotel
    has a corresponding statement by the third party.
  3. Any claims against the hotel shall generally be time-barred one year after the
    commencement of the general statute of limitations period. Damage claims
    shall be time-barred after five years, independent of knowledge insofar as they
    are not based on claims arising out of death, injury to body, health or liberty.
    These damage claims shall be time-barred after ten years, independent of
    knowledge. The reduction of the statute of limitation periods shall not apply for
    claims which are based on an intentional or grossly negligent breach of obligation
    by the hotel.



  1. The hotel is obligated to keep the rooms reserved by the customer available
    and to render the agreed services.
  2. The customer is obligated to pay the agreed or applicable hotel prices for
    rooms provided and for other services used. This shall also apply to the hotel’s
    services and outlays to third parties caused by the customer. The agreed
    prices shall include the respective statutory Value Added Tax.
  3. The hotel can make its agreement to the customer’s later request for a reduction
    of the number of reserved rooms, services of the hotel or the customer’s
    length of stay dependent upon the increase of the price for the rooms and/or
    for the other services.
  4. Hotel invoices not showing a due date are payable and due within ten days of
    receipt of the invoice without deduction. The hotel shall be entitled at any time
    to make accumulating accounts receivable payable and due and to demand
    payment without undue delay. With default of payment, the hotel shall be entitled
    to demand the respectively applicable statutory default interest in the
    amount of currently 8 % or, with legal transactions with a consumer, in the
    amount of 5 % above the base interest rate. The hotel reserves the right to
    prove greater damage.
  5. The hotel is entitled to require a reasonable advance payment or security
    deposit from the customer upon conclusion of the contract in the form of a
    credit card guarantee, an advance payment, etc. The amount of the advance
    payment and payment dates may be agreed in text form in the contract. With
    advance payments or security deposits for package tours, the statutory provisions
    shall remain unaffected.
  6. In justified cases, e.g. the customer’s default in payment or expansion of the
    scope of the contract, the hotel shall be entitled, also after the conclusion of
    the contract up to the commencement of the stay, to demand an advance
    payment or security deposit within the meaning of the above-mentioned No. 5
    or an increase of the advance payment or security deposit agreed in the contract
    up to the total agreed remuneration.
  7. Furthermore, the hotel shall be entitled, at the commencement and during the
    customer’s stay, to demand a reasonable advance payment or security deposit
    within the meaning of the above-mentioned No. 5 for existing and future
    accounts receivable from the contract, insofar as such has not already been
    paid pursuant to the above-mentioned No. 5 and/or No. 6.
  8. The customer may only set-off or reduce or clear a claim by the hotel with a
    claim which is undisputed or decided with final, res judicata effect.



  1. Cancellation by the customer of the contract concluded with the hotel requires
    the hotel’s consent in text form. If such is not given, then the price agreed in
    the contract must be paid even if the customer does not avail himself of the
    contractual services.
  2. To the extent the hotel and customer agreed in text form upon a date for a
    cost-free cancellation of the contract, the customer may cancel the contract
    up to that date without incurring payment or damage compensation claims by
    the hotel. The customer’s right of cancellation shall expire if he does not exercise
    his cancellation right in text form vis-à-vis the hotel by the agreed date.
  3. If rooms are not used by the customer, the hotel must credit the income from
    renting the rooms to other parties and also for saved expenses. If the rooms
    are not otherwise rented, the hotel can demand the contractually agreed rate
    and assess a flat rate for the saved expenses of the hotel. In this case, the
    customer is obligated to pay at least 90 % of the contractually agreed rate for
    lodging with or without breakfast, 70 % for room and half-board, and 60 % for
    room and full-board arrangements. The customer is at liberty to show that the
    above-mentioned claim was not created or not created in the amount demanded.



  1. Insofar as it was agreed in text form that the customer can cancel the contract
    at no cost within a certain time period , the hotel is entitled for its part to cancel
    the contract during this time period if inquiries from other customers regarding
    the contractually reserved rooms exist and the customer, upon inquiry
    thereof by the hotel, does not waive his right of cancellation.
  2. If an agreed advance payment or an advance payment or security deposit
    demanded pursuant to Item clause III, No. 5 and/or No. 6 supra is not made
    even after a reasonable grace period set by the hotel has expired, then the
    hotel is likewise entitled to cancel the contract.
  3. Moreover, the hotel is entitled to effect extraordinary cancellation of the
    contract for a materially justifiable cause, e.g. if
    – force majeure or other circumstances for which the hotel is not responsible
    make it impossible to fulfil the contract;
    – rooms and spaces are reserved with culpably misleading or false information
    regarding material contractual facts, such as the identity of the customer
    or the purpose of his stay;
    – the hotel has justified cause to believe that use of the hotel’s services
    might jeopardize the smooth operation of the hotel, its security or public
    reputation, without being attributable to the hotel’s sphere of control or
    – the purpose or the cause of the stay is illegal;
    – there is a breach of the above-mentioned Item clause I., No. 2 supra.
  4. The customer can derive no damage compensation rights from justified
    cancellation by the hotel.



  1. The customer does not acquire the right to be provided specific rooms insofar
    as this is not expressly agreed in text form.
  2. Reserved rooms are available to the customer starting at 3:00 p.m. on the
    agreed arrival date. The customer does not have the right to earlier availability.
  3. Rooms must be vacated and made available to the hotel no later than 12:00
    noon on the agreed departure date. After that time, on the grounds of the delayed
    vacating of the room for use exceeding the contractual time, the hotel
    may charge 50 % of the full accommodation rate (list price) for the additional
    use of the room until 6:00 p.m. (after 6:00 p.m.: 100 percent). Contractual
    claims of the customer shall not be established hereby. The customer is at liberty
    to prove that the hotel incurred no or much lesser claim to use damages.



  1. The hotel is liable for the performance of its obligations arising from the
    contract. Claims of the customer for reimbursement of damages are precluded
    except for such which result from death, injury to body or health and the hotel
    is responsible for the breach of the obligation, other damage which is caused
    by an intentional or grossly negligent breach of obligation and damage which
    is caused from an intentional or negligent breach of obligations of the hotel
    which are typical for the contract. A breach of obligation of the hotel is
    deemed to be the equivalent to a breach of a statutory representative or vicarious
    agent. Should disruptions or defects in the performance of the hotel
    occur, the hotel shall act to remedy such upon knowledge thereof or upon objection
    by the customer made without undue delay. The customer shall be
    obliged to undertake actions reasonable for him to eliminate the disruption
    and to keep any possible damage to a minimum.
  2. The hotel is liable to the customer for property brought into the hotel in accordance
    with the statutory provisions. Accordingly, the liability is limited to,one
    hundred times the room rate but, however, a maximum amount of € 3,500.00
    and,in deviation, for cash, securities and valuables, a maximum amount up to
    € 800.00. Cash, securities and valuables up to a maximum value of € (insert
    insured amount of hotel) may be stored in the hotel safe or room safe. The hotel
    recommends that guests make use of this possibility.
  3. Insofar as a parking space is provided to the customer in the hotel garage or a
    hotel parking lot, this does not constitute a safekeeping agreement, even if a
    fee is exchanged. The hotel assumes no liability for loss of or damage to motor
    vehicles parked or manoeuvred on the hotel’s property and the contents
    thereof, except for cases of intent or gross negligence. For the preclusion of
    damage claims of the customer, the regulation of the above-mentioned No. 1,
    sentences 2 to 4 supra shall apply respectively.
  4. Wake-up calls are carried out by the hotel with the greatest possible diligence.
    Messages, mail, and merchandise deliveries for guests shall be handled with
    care. The hotel will deliver, hold, and, for a fee, forward such items (on request).
    For the preclusion of damage claims of the customer, the regulation of
    the above-mentioned No. 1, sentences 2 to 4 supra shall apply respectively.



  1. Amendments and supplements to the contract, the acceptance of applications
    or these General Terms and Conditions should be made in text form. Unilateral
    amendments and supplements by the customer are not valid.
  2. Place of performance and payment is the location of the hotel.
  3. In the event of dispute, including disputes for checks and bills of exchange,
    the courts at the location of the hotel’s registered office according to corporate
    law shall have exclusive jurisdiction for commercial transactions. Insofar as a
    contracting party fulfils the requirements of section 38, para. 2 of the German
    Code of Civil Procedure and does not have a general venue within the country,
    the courts at the location of the hotel’s registered office according to corporate
    law shall have jurisdiction.
  4. The contract is governed by and shall be construed in accordance with the
    laws of the Federal Republic of Germany. The application of the UN Convention
    on the International Sale of Goods and Conflict Law are precluded.
  5. Should individual provisions of these General Terms and Conditions be or
    become invalid or void, the validity of the remaining provisions shall remain
    unaffected thereby. The statutory provisions shall also be applicable.